Repair Service Policy

Bering provides Return-to-Factory repair service for our storage products. The following information provides details of our warranty and non-warranty repair service.

1)	RMA Number
		You must obtain a Return Material Authorization (RMA) number before sending any product to Bering.
		RMA numbers are valid for thirty (30) days from date of issuance. They are valid only for the product issued for.
		DO NOT RETURN PRODUCT WITHOUT A VALID RMA NUMBER. IT WILL BE REFUSED AND SENT BACK TO YOU.
2)	Packaging
		Use the original packaging (container and internal foam) if possible. Contact Customer Service for instructions if you do not have the original packaging.
		All products should be put into an Anti-static bag.
		DO NOT USE PLASTIC, BUBBLE WRAP, OR PACKING PEANUTS TO WRAP STORAGE UNITS.
		IMPORTANT! WRITE THE RMA NUMBER ON THE OUTSIDE OF THE SHIPPING CONTAINER AND SHIPPING LABEL. IT MAY BE REFUSED AND SENT BACK TO YOU IF THE RMA NUMBER IS NOT CLEARLY VISIBLE.
3)	Shipping
		Customer is responsible for freight costs both ways (inbound/outbound) for warranty and non-warranty repairs.
		Bering is not liable for damages incurred during shipment. Damage incurred during shipment for warranty product will void its warranty. For this reason we recommend that you insure the product.
4)	Repair Turnaround
		Bering will make its best efforts to repair your product within seven business days after receiving. Customer Service will contact you if the repair extends beyond the standard turnaround.

All Bering products, unless otherwise noted, sold in the U.S.A. and Canada carry a standard one-year limited warranty against defects in materials and workmanship. During the warranty period, Bering will at its option and at no charge (excluding freight), repair or replace equipment that proves to be defective. The limited warranty covers only defects encountered during normal use of the product. Warranty does not apply to damage from improper installation, misuse, abuse, accidents, unauthorized service, or inappropriate packaging used when shipping to Bering.

For further information regarding the limited warranty please refer to Bering’s Warranty Statement included in the product’s User’s Manual.

To obtain warranty service you are required to complete the Product Warranty Registration form and obtain an RMA number from Customer Service prior to shipping warranty product to Bering.

Bering offers repair service for product(s) issues that occur outside of the limited warranty period or terms. All non-warranty repairs are performed at Bering’s factory. A bench service fee is charged for all non-warranty repairs.

In the event the product requires repair Bering will provide an estimated price quotation to the customer. No repairs will be performed until the customer agrees to the stated cost of the repair and issues a company purchase order or credit card for the agreed upon amount.

In the event Bering determines that the product cannot be repaired, or the customer declines to repair the product, the customer will still be obligated for the bench repair fee.

To obtain non-warranty service you are required to obtain an RMA number from Customer Service prior to shipping product to Bering. All other terms and conditions of the above-stated Repair Service Policy apply to non-warranty repairs.

Repair Warranty Policy

All Bering repairs carry a thirty-day (30) limited warranty against defects in materials and workmanship. This warranty pertains only to the specific repair and any new and different defect in materials or workmanship will be treated as a new incident. Parts and products provided as a result of warranty service may be other than new but will be in good working order. All defective materials that are replaced become the property of Bering Technology, Inc.